ValueWeb
- From the company
ValueWeb’s mission is to help small businesses succeed—and by succeed, we mean generate more sales.
You see, when you succeed, we succeed. We want you to be so pleased with our services that you tell your friends and colleagues about us. That’s why we promise to work hard for you, to fix problems promptly as they arise and to continue offering new and improved services.
What We Can Do for Your Business
Today’s consumers are tuning out traditional print and television advertising and turning to the Internet in ever increasing numbers to get information and find and compare products and services.
An Internet presence is a critical part of getting your business in front of potential customers so they can buy from you. That's where we come in.
We offer an affordable and robust Web hosting plan designed to make it easy to launch a Web site and tools to help you build a network of Internet directory listings so customers can find you no matter where they search. We’ll also help you register your domain name.
Around-the-Clock Support
Our support staff is available 24/7 to answer your questions whether by phone or email. All of our plans are backed by a 30-day money back guarantee, so if we’re not the right fit for your business, you lose nothing. From the company
ValueWeb
Expert Review- From the Editors
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ValueWeb
501 Waller Street
Austin, TX 78702
1-800-859-8803
ValueWeb was founded in 1996 and originally offered shared hosting to customers. Today, ValueWeb is one of the premiere hosting companies for thousands of small businesses and corporations around the world. ValueWeb has more than 10,000 operating servers within a network of twelve Tier 1 data centers, including Chicago, Austin, Tampa, Vancouver, London, Seoul, Frankfurt and Sydney.
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Review
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Sales
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My interest was in purchasing a shared web hosting account from ValueWeb and I began my adventure by contacting the sales department. ValueWeb offers its customers two means of contact: Email and a toll free telephone number. I tested both methods of communication. The email sales representative returned my original query in less than an hour, answering my questions thoroughly and offering future support. By phone, I was able to connect with a live person in just under four minutes. Both members of the sales team were helpful, but not pushy, and left me with a feeling of confidence in ValueWeb’s abilities.
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Setup
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ValueWeb has one shared hosting plan featuring unlimited space and bandwidth, plus a free domain. I used an online form to sign up for an account and paid by credit card. The whole process took less than five minutes. I did receive an immediate confirmation of purchase, but my hosting account took approximately four hours to set up. My welcome letter was detailed, and contained information about my account, login and passwords, plus a link to an online help desk.
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Billing
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With ValueWeb, customers are able to pay up to three years in advance for a plan, which offers significant savings. I chose to pay month-by-month and never encountered any unexpected charges or had issues of any kind. The billing process was automated and account cancellation is also easy.
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Pricing
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ValueWeb’s pricing structure is a little above average. Month-by-month plans begin at $9.95/month for unlimited space and bandwidth. Significant discounts can be had by choosing to pay yearly, or for two or three years of hosting.
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Reliability
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There were no hardware issues to speak of during my stay with ValueWeb. All equipment seemed to function as it should, and I was always notified in advance of any software updates that were to be done.
I did experience some downtime and network lag. My uptime monitor informed me that ValueWeb had been offline significantly longer than their 99.99% uptime guarantee allows. ValueWeb honored their money back guarantee, refunding my account for the offline time.
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Support
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During periods of downtime, I was able to get in contact with telephone support personnel within moments. Responses by email took approximately 90 minutes. Despite the time differences, I found the support department to be helpful and able to explain network outages thoroughly and accurately.
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Uptime
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Our professional website monitoring tools did indicate a fair amount of downtime and network lags in service over a two month period. Most other months of testing also showed periods of downtime, though they were less significant in nature.
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Guarantee
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99.99% uptime guarantee
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30 day money back guarantee
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Terms of Service
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ValueWeb’s Terms of Service are thorough and available online. Highlights include:
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Limited CGI script usage
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No chat rooms or IRC allowed on shared hosting accounts
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No multimedia file distribution
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Limited database sizes
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Strictly enforced SPAM policy. Violating accounts will be suspended.
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Advantages
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24/7 dedicated and helpful telephone support staff
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Reliable server hardware
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Intuitive control panel
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Free domain name
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Free Site Builder tools
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Disadvantages
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Website speed issues possibly related to overselling of services
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Email support slow to react
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Slightly pricier than other hosts
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Disclosure: We are a professional review site that receives compensation from the
companies whose products we review only when you buy through us. We test each product
thoroughly and give high marks to only the very best. We are independently owned
and the opinions expressed in Expert Reviews are our own.