Register.com
- From the company
Register.com provides the essential tools that businesses need to build and manage their online presence.
Leveraging ten years of experience in the domain business with over two and a half million domain names under management, Register.com has built a reputation as a leading provider of global domain name registration, web site design and management services. Register.com is also an award-winning business web hosting provider. Through an expanding, broad selection of solutions, Register.com enables small businesses and organizations to create a dynamic web presence without the need for extensive technical knowledge or resources. Register.com offers customers quick and user-friendly registration and a wide array of web site design business web hosting services from do-it-yourself tools to fully customized offerings; all backed by expert 24 x 7 online and toll-free phone customer support.
Register.com Values
At Register.com everything we do is centered around our company values. They keep us centered, help us realize our potential, and fulfill the needs of our customers.
Customer-Focused
We are committed to the success of our customers-we solve their problems, both known and unknown, by taking an active interest in their business and asking probing questions. We share a personal responsibility to maintain our customers' loyalty and trust. We exceed our customer's expectations.
Excellence
We are focused on being the best at everything we do-hiring the best talent, winning new customers, providing world class offerings and service, and retaining and growing our customers' business. We take pride in everything we do. We aspire to execute flawlessly and we don't take shortcuts on quality. We focus on doing what we can well and not taking on more than we can successfully accomplish. We are a learning organization-we learn from our successes and our mistakes and through our learning we look for innovative new means to grow our business together. We are committed to an environment that attracts, motivates and recognizes high performance.
Integrity
We live and honor our commitments every day.-"we say what we mean and mean what we say." We hold ourselves to the highest standard of ethics. We are genuine in our commitment to one another. We air our differences as we seek the best possible outcome, sometimes through spirited discussions, at the end of which, we stand behind our unified decisions. We do not waver from agreed upon decisions or behaviors. We are all accountable for decisions made by the team and support one another-"we've got each other's backs." We leave no doubt--we are a team!
Respect
We assume positive intent. We care and honor one another as individuals and team members. We are candid, open and truthful in all communications. We discuss issues directly with affected individuals before bringing them up with others. We do not waste one another's time and avoid frequent or arbitrary changes in priorities. We start and end meetings on time and avoid calling or interrupting team members during their vacations. We take pride in our work and our team.
Teamwork
We make decisions in an inclusive and decisive manner. We collaborate to ensure that when we make decisions we have sought out and considered all relevant input. We encourage multiple perspectives and appreciate diversity within our teams. We appoint "champions" to complex or difficult issues who drive the team to closure. We take time to be a team, and include team-building activities in what we do.
Passion
We encourage and reward innovation and imagination. We are a creative and energetic team. We have fun while we work. We believe in the possibilities before we can see the results. We challenge and push one another to take risks to take the company to new levels. We enjoy being with one another. We strive for our enthusiasm to be felt in every customer experience. We are a winning team! From the company
Register.com
Expert Review- From the Editors
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575 8th Avenue
New York, NY 10018
1-866-455-1655
Register.com first opened for business as a domain registrar in 1994 under the name Forman Interactive. The name change to Register.com took place in 1999. Today, Register.com offers accredited domain registration, email, and Unix and Windows-based web hosting packages.
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Review
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Sales
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Sales support is offered by phone or live chat with Register.com. I was able to connect with a real, live salesperson less than one minute after placing a call to their toll-free telephone number. The rep I visited with was polite, witty and a pleasure to work with. Perfect!
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Setup
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Register.com requires you fill out an online registration form when signing up for a new account. The process is easily accomplished in five minutes or less. Once I paid for my account, I had an invoice and a welcome letter in my email inbox within the hour.
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Billing
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My web hosting account was billed and paid for on a monthly basis. I had no trouble with the billing department during my one year stay or when cancelling my account.
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Pricing
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Register.com has three different hosting packages available, the cheapest of which affords users 5 gigabytes of space and 250 gigabytes of bandwidth for $14.95/month. (Pay by the year and you’ll be charged only $11.95/month.) Register.com is markedly more expensive than many hosts out there today, but they do offer a few free bonuses, such as a domain name and IP address. Even with the freebies, Register.com comes up on the pricey side.
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Reliability
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I had no server hardware issues that presented during my one year stay.
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Support
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Support with Register.com can be had by live chat or telephone. Register.com boasts multiple J.D. Power and Associates Call Center awards and lives up to their reputation for offering fast, efficient support. Whether by live chat or phone, Regsiter.com quickly answered all questions I presented and, when one rep didn’t have an answer for me, they immediately found someone who could assist me. My only complaint here is that live chat wait times can be as long as twenty minutes on weekends or afternoons.
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Uptime
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I have a premium uptime monitor in place to keep track of my domains. According to that monitor, my website did not stay online 100% of the time, as promised. My email server also conked out semi-regularly for the first three months. I was credited with a refund for the downtime with the web hosting server, but not for email server downtime. The average uptime for Register.com during my first six months was 99.8%, and that improved to near 100% uptime for the rest of my stay.
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Guarantee
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100% uptime guarantee
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30-day money back guarantee
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Terms of Service
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You can find the Terms of Service for Register.com listed in full here. Highlights include:
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Excessive bandwidth usage may result in mandatory hosting package upgrade.
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Client responsible for website backups.
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No spamming, illegal file sharing or botnets allowed.
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Advantages
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Overdraft protection protects your website from being shutdown if you go over your allotted amount of bandwidth.
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Free domain name with all plans.
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Free dedicated IP.
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Telephone support fast and helpful.
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Disadvantages
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Only one MySQL database included with some plans.
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Pricier than many other hosts in their class.
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Live chat support can be slow at times.
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Email downtime not reimbursed.
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