Peer1
- From the company
Since 1999, we've grown into one of the world's top 5 hosting providers. We got here by delivering the kind of exceptional service that gets noticed, and a SuperNetwork™ that always delivers on our uptime promise.
For over a decade we've been cutting through the frustration of underperforming technology and poor service, delivering the power of the internet to any organization that needs it. We do this through award-winning:
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Managed Hosting
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Dedicated Servers (through our division ServerBeach)
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Colocation
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Network services
Our Service Promise
Everything we do is backed by our Firstcall Support™. It means you only need to ask once, and our outstanding people won't rest until your issue is resolved. Our service excellence is then underpinned by iron clad SLAs and further reinforced by a 30 days money back guarantee. We're so motivated by your happiness we even measure it using Net Promoter®. It's the standard global metric for gauging success, and we're constantly improving - by 76% last year alone!
How We Got Started
It all began when two successful business mavericks had a chance meeting in an elevator. Lance Tracey and Mark Teolis found they shared a passion for the untapped power of the Internet, and a shared belief that it was about to radically transform the business universe. They also believed this power should be available to all, and could give small and medium sized businesses the stage and tools they needed to compete against anyone. PEER 1 Hosting was born.
10 reasons to choose PEER 1
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Guaranteed scalable hosting solutions to meet the demands of growing businesses
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Choose from Managed Hosting, Dedicated Hosting, Co-location Hosting, and Network Services
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Knowledgeable, friendly team of certified experts ready to give you FirstCall Support
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Specialized disaster recovery and business continuity plans
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15 data centers and 21 PoPs across North America and Europe for maximum connectivity
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Guaranteed 100% uptime with one of the fastest, most powerful networks available, the SuperNetwork™
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Freedom to focus on your core business instead of worrying about IT issues
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Lower costs, better performance across all hardware and software needed to keep your business running smoothly
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A Partner Network that offers you opportunities to grow your business and add more revenue
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A Microsoft® Gold Certified Partner, a Red Hat® Advanced Hosting Partner, and Safe Harbor® certified
Peer1
Expert Review- From the Editors
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1000-555 West Hastings Street
Vancouver, BC V6B 4N5
1-866-579-9690
Peer 1 has been in the web hosting business since 1999. With 17 data centers to their name, Peer 1 offers managed and unmanaged dedicated server hosting, as well as cloud services, colocation and business class email.
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Review
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Sales
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Sales questions at Peer 1 are answered by live chat, email or toll-free telephone number. I tried all three methods and found the sales team members to be intelligent and helpful, without being pushy or too overeager for a sale.
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Setup
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I invested in a bundled server with Peer 1. The sign-up process involves chatting with a sales rep by phone or live chat, placing an order with that sales rep, and then waiting for the server to be customized to your specifications. This is a pain-free process, though I did have a few stumbling blocks. First, some links from Peer 1’s site to the Server Beach website, where dedicated server information can be found, were inactive and did not work. This meant I couldn’t actually compare plans or see what was included with each server package. Second, all orders must be made by phone or live chat. There’s no online ordering of any kind available from Peer 1. Despite these minor annoyances, my Peer 1 server was set up relatively quickly and I had a nice welcome email from them in short order.
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Billing
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I had no billing issues with Peer 1 during my stay with them or with cancelling my account.
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Pricing
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Peer 1 has a wide assortment of hosting plans and servers suited to a variety of budgets. Servers start out at just $75 a month (with the Server Beach division), which most certainly gives clients a whole lot of bang for their buck. Servers and extra services are priced reasonably and run about average in the industry.
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Reliability
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My yearlong stay with Peer 1 was a pleasant one that was marred only by hard drive failure. Thanks to Peer 1’s one hour hardware guarantee, my downtime as the result of faulty hardware was minimal.
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Support
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Peer 1 offers something called FirstCall Support. With this service, Peer 1 guarantees you’ll get the help you need on your first call, and you’ll never need to call back. While I found Peer 1 lived up to their guarantee, I also discovered that I was often transferred from support person to support person, sometimes being stuck on the phone for more than half an hour while I awaited an answer. Overall, the techs from Peer 1 are thorough and intelligent and my support experience was good, albeit slow at times.
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Uptime
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My premium uptime monitor showed that, with the exception of downtime as the result of hard drive failure mentioned above, my server stayed up 100% percent of the time.
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Guarantee
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100% uptime guarantee
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30 day money back guarantee
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1-hour hardware replacement guarantee
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Terms of Service
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You can find the Terms of Service for Peer 1 online. Highlights include:
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Prices, services and features may change at any time.
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IRC not permitted.
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Spamming and hosting of illegal files disallowed.
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Advantages
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Excellent uptime.
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Choice of multiple data centers.
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1-hour hardware replacement guarantee.
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Lots of add-ons to choose from.
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Disadvantages
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Support is excellent, but can be time consuming.
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Website a pain to navigate with constant annoying chat pop-up window.
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Can only order by live chat or telephone.
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