One.com
- From the company
One.com is an innovative supplier of web hosting services. One.com (B-one) was established in 2002 in Denmark and is today one of the leading companies in Europe within the provision of domain names and sales of web hosting services.
Since the foundation of One.com (B-one) in 2002 by Jacob Jensen, One.com has experienced constant growth and has today more than 650,000 customers in 149 countries.
Today, One.com has 100 employees, a healthy, strong financial position and is fully geared to meeting the potentials and challenges of the future.
Award winning webhosting:
One.com has through the years achieved a wide recognition in some of the webhosting industry´s most thorough and demanding tests. Leading industry experts have among other things said:
Editor's Choice - PC Magazine Netherlands & Belgium - July-August 2009: "In this test One.com came out best, not only because you get a lot of web space, but also because everything is unlimited (traffic, e-mail accounts) and the price can't be beaten." "Especially the perfect uptime of 99,99 % in 979 days is worth mentioning." From the company
One.com
Expert Review- From the Editors
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Kalvebod Brygge 45
DK-1560 Copenhagen
Denmark
+45 4690 7100
One.com, formerly known as B-One, was founded in Denmark in 2002. Today One.com has more than 700,000 customers in 149 countries, and has offices in Denmark, Germany, England, Dubai and the Netherlands.
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Review
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Sales
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I wanted to ask a few questions before signing up for a shared web hosting account. One.com allows for email and live chat support, and I turned my attention to live chat. Upon clicking the live chat icon on One.com’s website, I was immediately connected with a sales representative. No waiting, I like that. The sales team representative quickly answered my questions and spent a few moments educating me about One.com’s network located in Denmark. I was impressed with the sales representative. I was never pressured to purchase anything and was invited to return at anytime for additional information. Perfect!
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Setup
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My shared hosting account with One.com was paid for with a credit card. Since I’d already been told that setup could take as long as 24 hours to complete, I was prepared for the one day wait that followed before I received my hosting information. One.com’s email letter welcoming me to their company was pleasant and thorough, giving me all the information I needed to get my website online that day.
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Billing
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My web hosting account was paid for one year in advance, as required by One.com. I never had any trouble with my original bill and was not overcharged or forced to pay for services I had not ordered. However, eleven months into my stay with One.com I was billed for another year of service, even though I hadn’t signed on for the following year. I immediately contacted support via live chat, where it was explained to me that this was standard. I was told that I could cancel my account, but must do so within 35 days of the contract ending. Since that date had already gone by, I was forced to stay with One.com or lose the year of hosting I’d already paid for.
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Pricing
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One.com’s shared web hosting packages are rock bottom cheap. The smallest plan affords users 3 gigabytes of space and an unlimited amount of bandwidth for only $1.45/month. Those prices are some of the lowest in the hosting business today.
Along with buying a web hosting package, it is mandatory that users either purchase a new domain name through One.com or transfer an existing domain name to them. One.com also charges a setup fee of $13.89 per account. Taking into account all the added charges, One.com’s actual pricing structure is about average.
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Reliability
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I was with One.com for nearly two years and never once experienced any hardware failure or network trouble.
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Support
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One.com has support channels via standard email and live chat. I found all support staff to be well schooled and efficient. Live chat support is the fastest and almost instantaneous. Email support times can take as little as 45 minutes or as long as 24 hours.
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Uptime
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I have a premium monitoring tool in place that I use to track the uptime of my websites. Not once in almost two years did One.com dip below their 99.99% uptime guarantee. I found One.com’s network to be extremely reliable.
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Guarantee
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99.9% uptime guarantee
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15 day money back guarantee
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Terms of Service
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One.com’s Terms of Service are online. Highlights include:
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Services will automatically be renewed unless notice is given 35 days prior to renewal date.
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Spamming prohibited.
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Users responsible for website backups.
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Advantages
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Superb sales and support teams.
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Extremely reliable network.
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Money back guarantee.
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Reliable server hardware.
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Disadvantages
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No telephone support.
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Must pay domain name purchase or transfer fees.
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Setup fee.
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Quirky, slow control panel.
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Accounts automatically renewed and difficult to cancel.
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