MySite
- From the company
United Online Web Services, Inc., a division of United Online, is a leading provider of web hosting solutions through a number of brands including FreeServers, BizHosting, 50Megs, GlobalServers, FreeStats and SiteTracker. The company has been providing hosting solutions to millions of people since its inception in 1995, specializing in personal, small business, eCommerce and VPS websites.
In addition to providing leading web solutions, United Online Web Services provides advertisers and partners the vehicle to connect with website visitors and owners. With more than 5.2 million website owners and hundreds of millions of impressions available each month, United Online Web Services is a powerful and effective network of Internet users.
Why Us
So why use MySite for all of your web hosting needs?
Web hosting is a busy market place. Comparing the different features offered by web hosts can be enough to make your head spin. So, focus on the fundamentals: reliability, experience and cost.
Reliability – We’ve supported millions of subscribers since 1995. We started when the web hosting industry was still young, so we know from experience what customers want and need. Our solid and stable hosting platform is why we have become one of the largest, most reliable web hosting companies in the industry. And we intend to stay that way.
Experience - Ironically, sometimes the truest measure of experience is the invisibility of its operation. Over the years, we've integrated many innovative features into our platform. These features all work to make common problems associated with hosting a thing of the past. When you host with us, you tap into a vast storehouse of knowledge and experience. Probably you will never see nor even notice the teams of developers working tirelessly to insure your web pages serve fast… and always.
Cost – Our goal is to offer the features you want and to offer them at very competitive prices. In addition, we provide tiers of features to accommodate your needs as your own knowledge and experience grows or as your needs change. No matter what you want to do, we can provide you with a solution that's a perfect fit!
So, why host with us? Simply put, we're the best. We've made it our mission to stay ahead of the pack, offering the best features and the best value and to do that for decades to come.
MySite
Expert Review- From the Editors
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21301 Burbank Blvd
Woodland Hills, CA 91367
1-800-396-1999
MySite.com has been providing hosting services since 1995. A division of United Online, the company known for brands like NetZero, Biz Hosting and 50Megs, MySite offers Linux-based shared web hosting plans, domain names and virtual private servers.
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Review
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Sales
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MySite answers sales questions by toll-free telephone number and email. I used both. It takes 10-20 minutes of on-hold time before you can reach an actual sales rep, but once connected answers are quick to come and reps are both friendly and helpful. Email sales questions took 24-72 hours to be answered and those answers were generally less than helpful. Several of my email questions were not addressed at all and upon sending a second set of questions back to the MySite team, I received no response at all. A mixed bag.
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Setup
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You can sign up for a new account online or by phone. The entire process takes less than five minutes, after which a welcome letter arrives by email detailing your account information and hosting plan. Very smooth.
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Billing
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MySite takes all major credit cards. Though there is a dedicated billing department, their hours are not advertised, nor is there a dedicated email address to reach them. As such, your best bet to get in touch with billing is to call. I was billed for a year of service the month after cancelling my account, though the matter was eventually settled a full month later. I was disappointed with the lack of speed or attention the billing department gave me or my account, even though they eventually righted their error.
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Pricing
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MySite offers five shared hosting plans. I bought into the smallest plan, the Starter package, which afforded 1 gigabyte of space and 10 gigabytes of bandwidth for $6.95/month. If you choose to invest in longer term hosting, prices are significantly cheaper. The same package runs just $3.95/month when paying two years in advance. All total, MySite is about average in their pricing structure when paying month to month, but has bottom-dollar deals for those signing up for the long haul.
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Reliability
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I remained with MySite for a period of one year. My hosting server never faltered during that time and the hardware was 100% reliable.
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Support
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Support at MySite is given by phone or email. I had reason to contact support on numerous occasions and seemed to hit a roadblock at every turn. Each of the five times I reached out to telephone support I was told that my questions were too advanced, and I needed to file a trouble ticket where upper level techs would address my concerns. Upon filing trouble tickets, however, I often received a stock “we’ll look into the problem in the next 72 hours” answer, and then never heard back. As a result, a longstanding database problem with my account was never fixed. Disappointing!
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Uptime
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My premium uptime monitor indicated that MySite.com maintained a 99.98% uptime rating over a one year period.
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Guarantee
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Terms of Service
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The Terms of Service for MySite are online. Highlights include:
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Accounts are non-transferrable.
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Clients must be at least 18 years of age.
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Early termination fees may apply.
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Spam prohibited.
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Advantages
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Reliable network.
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Easy-to-use Site Builder.
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Decent pricing.
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Several plans to choose from.
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Free hosting plans available in exchange for banner ads.
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Disadvantages
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No FTP access or CGI usage on some plans.
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File size limits on uploads.
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Support is abysmal.
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Limited number of email accounts per plan.
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No live chat.
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No uptime or money back guarantees.
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