Hostway
- From the company
Top 10 reasons you should choose Hostway.
Seemingly, there are many choices when it comes to picking a Web hosting provider. However, when you add up all the facts, the choice becomes clear. Discover the reasons why Hostway is the right choice for you.
1. The Best Value
Our products are packed with the features and services that you won't find anywhere else. Hostway proves that saving money doesn't have to mean compromising service.
2. Trusted by More than 600,000 Customers Worldwide
Hostway's number one asset is our growing base of loyal customers. Small and large businesses rely on Hostway to provide secure, reliable and value-rich Web hosting services.
3. Total Dedication to Customers' Satisfaction
Superior support sets us apart from the bargain-basement Web hosts. We pride ourselves on offering reliable, 24/7 live support, so we're there whenever you need us.
4. Over $100 Million Invested in Network Infrastructure
Since 1998, Hostway has consistently invested in building some of the most state-of-the-art Internet data centers around the world.
5. Easy-to-Use Technology
Hostway is at the forefront of driving ease-of-use in the Web hosting industry. Our internal R&D team continually develops convenient, intuitive tools.
6. Award-Winning Company
With a long history of earning honors, Hostway has received top rankings by KPMG, TopHosts, HostIndex, C/Net and other industry watchers.
7. Operating Under the Same Ownership for 11 Years
Since its founding in 1998, Hostway has consistently prospered under the same ownership structure. The company has grown from a small cadre of people working in a single room to a corporation with 700 employees worldwide.
8. Valuable Content and Information
Find out how to build your own Web site, improve your existing site or attract Internet traffic in the Web Resources section of our Web site. It’s an extensive, frequently updated collection of articles on everything you need to succeed online.
9. We Grow with You
From dedicated servers to managed services, Hostway is right there with the support and additional services you need as your business grows.
10. Global Focus
Dedicated to global growth and expansion, Hostway has offices around the world in: Chicago, Illinois; Tampa and Ft. Lauderdale, Florida; Austin, Texas; Vancouver, British Columbia; London, United Kingdom; Paris, France; Amsterdam, Netherlands; Antwerp, Belgium; Frankfurt and Hannover, Germany; Seoul, South Korea; Sydney, Australia and Mumbai, India. From the company
Hostway
Expert Review- From the Editors
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Hostway Corporation
100 N Riverside, Suite 800
Chicago, IL 60606
1-866-467-8929
Hostway was founded in 1998 as a White Label business class hosting solution. Today, Hostway owns their own state of the art data center in Chicago, IL, with enough space to house and operate more than 17, 000 servers. Hostway also operates from twelve Tier-1 datacenters around the world, and has catered to more than 600,000 businesses since opening their doors.
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Review
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Sales
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Hostway handles sales questions via standard email, live chat and a toll-free telephone number. I utilized all three forms of communication. I was able to get in touch with a human sales representative by phone and live chat in less than five minutes. The salespeople were friendly, easy to understand and eager to answer my questions. I didn’t have the same luck with the email sales department, never actually receiving an answer to any of my questions proposed.
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Setup
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The ordering of my shared web hosting account was simple, taking less than ten minutes of my time. I had a confirmation by email within 30 minutes telling me that I’d purchased a plan and promising that my account details would be along shortly. Within 90 minutes of paying, my account was setup and ready to use. The email I received welcoming me to the Hostway team included my login username, temporary password and instructions and links to get my website up and running.
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Billing
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I chose a monthly hosting plan and my credit card was billed automatically at the same time each month. I received additional charges on my first bill for an IP address I had not ordered, and immediately called the toll free telephone number to straighten out the problem. Unlike the sales department, getting in touch with the billing department at Hostway involved a slow wait. One hour after initially dialing Hostway, I was still on-hold. The billing error was eventually sorted out and I’ve had no further trouble.
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Pricing
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Hostway’s shared hosting plans start at $13.95/month for 100 gigabytes of space and an unlimited amount of bandwidth. All Hostway’s packages offer a tremendous amount of resources and their prices are certainly within the range of average.
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Reliability
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My website stayed consistently online while I was using Hostway’s services, though the speed at times was quite slow. I sent an email off to support to inquire about the issue and eight hours later received a response stating that my ticket was being elevated in status to “level two.” I never heard back from Hostway again.
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Support
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The level of support I received from the Hostway staff varied greatly and seemed to depend largely on what time of day I phoned. On average, I waited from 45 minutes to over an hour to get a tech on the line. Once in contact with someone from Hostway, my issues were generally resolved within just a few moments.
Email support is hit or miss at Hostway. To this day I’ve never gotten an actual response to my email questions, only notifications that my ticket status was being upgraded.
Live chat support is not available, except in the sales department.
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Uptime
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My premium uptime monitoring service indicates that I’ve not had even one day of downtime with Hostway.
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Guarantee
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- 100% uptime guarantee on dedicated servers
- 99.99% uptime guarantee on shared web hosting
- 30 day money back guarantee
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Terms of Service
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Hostway’s terms of service are laid out thoroughly. Highlights include:
- Strictly enforced SPAM policy. Violators will be suspended and fined $200.
- CGI script sharing between domains will result in account suspension.
- No IRC or chat rooms are allowed on shared web hosting accounts.
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Advantages
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- Excellent uptime
- Innovative control panel
- Web site builder
- Fair prices
- Good to average phone support
- Excellent traffic monitoring tools
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Disadvantages
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- No live chat support
- Email support non-existent
- Phone support may be time consuming
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companies whose products we review only when you buy through us. We test each product
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and the opinions expressed in Expert Reviews are our own.