HostMonster Review Rating: 3.85 out of 5 based on 2 reviews.   

HostMonster Web Hosting Reviews
Web Hosting more details
Ask Your Friends Ask Your Friends
Express Yourself Express Yourself
Users Rating Users' Rating
Customer Support
Disk Space
Pricing
Quality
Security
Software
Tech Support
Uptime
User Friendliness
GuruScore
77%

HostMonster - From the company

HostMonster has been providing hosting solutions to thousands of business and personal web sites since 1996. Our internet hosting package helps businesses and individuals get high-powered service at a fraction of the cost.

With HostMonster you can depend on:

  • Highest customer service
  • Quality equipment
  • Maximum guaranteed uptime
  • Highly functional tools for adminstration
  • The leading feature set available
  • Secure and reliable backups
  • Solid and honest business practices
From the company

HostMonster Expert Review- From the Editors

1958 South 950 East
Provo, UT 84606
1-866-573-HOST

HostMonster has been in the hosting industry since 1996. Owned by Endurance International Group (EIG), HostMonster is a Linux shared web hosting company that currently supports more than 1,700,000 domains.

Review

Sales
Sales support from HostMonster can be had by telephone or a trouble ticket system. I picked up the phone to learn more about HostMonster, and was surprised to get a representative on the line in less than two minutes. For a company of this size, that’s almost unheard of. The rep I spoke with was bright, helpful and polite without being pushy or trying to make a sale. Great first impression!

Setup
The account sign-up process takes about three minutes and is as easy as filling out an online form and choosing a domain name. Once I’d paid for my account, I had a welcome email within moments, and all the necessary details I needed to get my domain online. Very smooth!

Billing

HostMonster accepts all major credit cards and billing questions can be taken up by phone or trouble ticket. I had no difficulty paying for my account, though I had some trouble cancelling. After staying with HostMonster for one year, I tried to opt out of my contract, and was repeatedly billed for two months after cancellation. HostMonster did eventually correct the problem and credit my card, though it took several phone calls with many different agents.

Pricing
HostMonster offers two plans: their basic unlimited everything plan for $5.95 a month (if paying three years in advance) or the Pro plan, which runs $19.95 per month. The unlimited plan is a steal, even when choosing a different pre-pay option, but the Pro plan—which guarantees a faster server with more hosting options—is sketchy. HostMonster doesn’t go out of their way to explain much about the Pro plan, and that makes the $19.95 per month plan seem like a bit of a rip-off.

Reliability

My yearlong stay with HostMonster was mostly reliable. The hard drive on my first server failed one month into my stay, something that isn’t completely uncommon, and about three months in I was moved to an entirely different server due to recurrent problems. Aside from those hardware glitches, I found HostMonster to be dependable.

Support

I had to contact the support department right off the bat when I was unable to get Wordpress installed via HostMonster’s cPanel control panel. Each and every time I tried, cPanel would produce an error. HostMonster support is available by phone and a trouble ticket system. I got in touch with the company through their online help center. Though they responded within 24-hours, they were unable to help me, saying that they didn’t support third-party software manual installs. I tried repeatedly to explain that I wasn’t installing Wordpress manually, but through their control panel, but it was of no use. I received the same stock answer every single time and eventually, ironically, I needed to perform a manual install since the cPanel installation module was malfunctioning.

I contacted support three other times during my stay with HostMonster. To their credit, support is quick by phone, but unfortunately, not always helpful. I got the feeling that some of the employees had never hosted a website themselves, and weren’t very confident with the answers they were giving me. To their credit, phone support takes just a few moments and trouble tickets are guaranteed to be answered within one day.

Uptime
My premium uptime monitor indicated that HostMonster not only met their 99.9% uptime guarantee, but exceeded it. With the exception of the hardware difficulties listed above, I didn’t experience any major (or minor) outages.

Guarantee

  • 99.9% uptime guarantee
  • Anytime money back guarantee

Terms of Service

You can find the Terms of Service for HostMonster on their website.  Highlights include:

  • Clients must be at least 18 years of age or have parental consent to sign-up.
  • Hosting account automatically renewed each year.
  • Zero tolerance policy for spamming or uploading illegal files.

Advantages

  • Free domain for the life of hosting account.
  • Reliable network.
  • Impressive anytime money back guarantee.
  • May host unlimited domains on one account.

Disadvantages

  • No option to pay month-to-month.
  • No live chat.
  • PayPal not offered as payment option.
  • Support department lacking.

Disclosure: We are a professional review site that receives compensation from the companies whose products we review only when you buy through us. We test each product thoroughly and give high marks to only the very best. We are independently owned and the opinions expressed in Expert Reviews are our own.

HostMonster User Reviews

1 
Review title: Double Price after the Sign-Up Term
Advantages:
Great in everything 		Disadvantages:
 Price is going up 		Rating:
Tech Support
Pricing
Uptime
Customer Support
Quality
Security
Review:
First the price looks very good when you sign-up but if your sign up term is gone, they charge you this: 36 months X $6.95 for a total of $250.20 24 months X $7.95 for a total of $190.80 12 months X $8.95 for a total of $107.40 6 months X $9.95 for a total of $59.70 (+ $10.00 for domain renewal) 3 months X $9.95 for a total of $29.85 (+ $10.00 for domain renewal) 1 month x$9.95 (+10.00 for the domain renewal)
 
Review title: HostMonster: The good, the bad, and the ugly
Advantages:
Disadvantages:
 		Rating:
Tech Support
Disk Space
Pricing
Uptime
Software
Customer Support
Quality
User Friendliness
Security
Review:
I have been with Hostmonster for about two years, and yes, some of the bad stuff I read here is true, but overall, still my choice, I just re-upped today. When I signed up, there were no short term options, and my initial rate was $5.95mo 12 months, which each year has gone up a dollar. They have also gotten a bit weird on file count. They shut me down a couple of times too, but, a quick phone call fixed it, and it was explained why. I understand that they oversell, and when you actually use what they have sold you, you take up more space than they would like, oh well. The service is the reason I am staying, when I call, I get help within minutes. I am setting up a reseller account with HostGator, but my sites will stay at HostMonster so I don't use up all of the space and have nothing left to sell. There are other things that I have there, that the others do not, so, I am happy, HostMonster is my choice, I just wish they had a reseller program.
 

HostMonster Coupons & Special Offers

HostMonster Plans

Linux Hosting Plans: