DowntownHost
- From the company
Downtownhost was founded in in May 2001 we are a privately owned and privately funded hosting company, DTH provide Dedicated and Shared solutions with more then eight plans to provide hosting services to business of all types, sizes and shapes.
Downtownhost operates three separate divisions which include shared hosting, virtual private servers, and reseller hosting.
Quality
DTH continually strives to provide the customer and channel partners with the best in quality. It is our guarantee that we will deliver quality in every aspect of our business. From our Data Center, to our Connectivity, to our Customer Service, quality is our main priority.
Value
We continue to provide value to everyone we do business with. We pride ourselves on being able to deliver "Best of Class" services at affordable prices.
Innovation
Part of being the best of the best is achieved through providing a feature rich portfolio of services and solutions. This is our strength and will continue to be in the future.
Honesty and Integrity
DTH believes in delivering the best service by instituting honesty and integrity in everything we do. By showing honesty and integrity to our customers and business partners we have built long term relationships that enhance our business.
Customer Satisfaction
At DTH, our customers are the most valuable piece of the puzzle. We put our heart and soul into the satisfaction of our customers, by earning their trust and by providing them with the best technology has to offer. From the company
DowntownHost
Expert Review- From the Editors
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DownTownHost.com
1455 Tallevast Road
Suite L2210
Sarasota, FL 34243 USA
1-877-384-6781
Downtownhost was founded in 2001 as a basic shared hosting provider. Today, just over nine years later, Downtownhost is responsible for more than 15, 000 websites, and operates servers from the Denver Technological Center in Denver, CO.
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Review
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Sales
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I inquired about a shared web hosting plan with Downtownhost’s sales department. Downtownhost allows customers and potential clients to get in touch with them by email, an online help desk, live chat, online forum and via a toll free telephone number. I used both the phone and email. I had a speedy answer to my initial questions by email, with the response arriving in my Inbox less than five minutes after I’d sent it. Impressive! It took approximately one minute for me to reach an actual sales agent by phone. Both the email and telephone sales teams were knowledgeable, thorough and answered all of my questions with ease.
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Setup
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It took a little less than ten minutes to sign up for web hosting online with Downtownhost. The process was simple and straightforward. A few moments after I became a customer of Downtownhost I received a detailed welcome letter in my email program and ten minutes after that, I had my new account login, password and domain details. Setup was fast and the introductory letter gave me all the information I needed to get my website online that day.
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Billing
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I purchased a shared web hosting account and chose to be billed on a month to month basis. My credit card was charged on the same day each month without issue, and I never incurred any charges or fees that I had not agreed to.
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Pricing
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The smallest shared web hosting package from Downtownhost is called Shared Bronze and costs $15.95/month for 10gb of space and 200gb bandwidth. (There are options to save money by purchasing a hosting package for one, two and three year terms, plus a smaller blog hosting package that runs $5.95/month.) Downtownhost is slightly more expensive than other hosts offering the same set of features and services.
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Reliability
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A few days after my hosting account was started, I received an email notification that Downtownhost was upgrading their server hardware and I could expect a short amount of downtime while the new machinery was put into place. My website was offline for a brief period, as expected, but then experienced hiccups for the next several days as Downtownhost dealt with a database issue. According to Downtownhost, a server had been overloaded and that was the cause of the trouble, which disappeared for good about 48 hours later.
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Support
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Downtownhost has one of the best support teams I’ve ever worked with. As a rule, I knew that I could expect an almost immediate answer to any question I had, and the staff was always courteous when assisting me and well acquainted with what they were doing.
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Uptime
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My premium uptime monitoring tool confirmed that Downtownhost was never offline, nor were my websites. (Excluding the pre planned hardware upgrade.) My websites stayed online and always loaded quickly and thoroughly.
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Guarantee
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Terms of Service
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Downtownhost’s Terms of Service are laid out online. Highlights include:
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Strictly enforced SPAM policy.
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Accounts will be suspended for non-payment.
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Downtownhost cannot be held financially responsible for lost data, wages or earnings exceeding $500.
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Advantages
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Extremely efficient support staff available 24/7.
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30 day money back guarantee
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Reliable network.
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Great communication.
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Easy to use CPanel control panel.
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Well established company.
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Disadvantages
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Slightly more expensive than other hosts.
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