1and1
- From the company
“It’s our goal to be the first in the market to bring you innovative products at competitive prices without compromising strength and reliability. We started as pioneers and we've never stopped working this way.”
—Oliver Mauss, 1&1 Internet CEO
Proud to be the best in the world
Choosing a reliable web host is important. 1&1 is both the world’s biggest web host, and the fastest growing. Our global community is 9 million customer contracts strong. We are financially stable, profitable, and will be securing your website for many years to come.
Proven products, honest pricing
From convenient domain packages to feature-packed web hosting plans, virtual private servers, powerful dedicated servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget. All 1&1 products have been designed to provide the ideal combination of features and affordability, with no pricing gimmicks or hidden costs. You simply won’t find a better value for your money!
Reliability & innovation
We guarantee the highest product quality, top security and unshakeable reliability. 1&1’s advanced Data Centers have been built from the ground up using the most advanced technology available, giving our global network a strength that is beyond doubt. The power and stability of 1&1’s systems allows us to be first to market with web products that are innovative yet dependable.
Powerful partnerships
Combining over 70,000 fully-tuned servers with the renowned performance of Foundry and Cisco routers, 1&1 utilizes the best products from the world’s leading technology manufacturers and service providers. 1&1 is a Microsoft Joint Development Partner, and works with other paramount companies such as Google, Plesk, Symantec, and HP/Compaq.
99.9% Uptime
No matter what the cause, network downtime hurts your credibility, your sales, and your business. 1&1 uses its experience and expertise in hosting to deliver 99.9% uptime, so your website is there when you need it....
1and1
Expert Review- From the Editors
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701 Lee Road, Suite 300
Chesterbrook, PA 19087
Sales: 1-877-461-2631
Support: 1-866-991-2631
1&1 Internet began as a marketing company in 1988. Making headlines all over the industry, 1&1 branched out and began offering hosting services in 1998. Today, 1&1 owns their own environmentally friendly data centers where they host more than 10 million customers.
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Review
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Pricing
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1&1 has three plans to choose from, each catering to a different market. The smallest plan, 1&1 Starter, includes 50 gigabytes of space and unlimited bandwidth for $4.99/month. 1&1’s pricing structure is about average. On the downside, all plans must be paid for yearly.
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Uptime
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My premium uptime monitor indicated that 1&1 maintained a 98% uptime record over one year.
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Sales
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1&1 takes sales questions by telephone and email. I phoned 1&1 and was speaking with a representative in under a minute. The rep I dealt with was quick and polite, but unable to answer a few of my questions about domain names and nameservers. Since no other sales team members were available at the time, I was asked to call back the following day. My questions
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Support
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1&1 hosting support comes by telephone and email. Telephone reps were always friendly and happy to try and help, though I found most to be unschooled in the basics of web hosting. I had a difficult time finding a rep who understood MySQL databases, which left me without much support when my database went down unexpectedly. Email support is hit or miss, and many of my emails to 1&1 went completely unanswered. Disappointing!
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Setup
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Clients can sign-up for a 1&1 hosting package by phone or via an online form from the 1&1 website. I used the online form, which is pretty straightforward, taking just under five minutes to complete. A welcome email hit my mailbox a few hours after my account went live.
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Reliability
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The server where I hosted my website was strong and reliable. Aside from routine server reboots and server upgrades, I had no hardware issues of any kind.
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Billing
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1&1 accepts all major credit cards and billing issues are handled by phone or email. I had to deal with the billing folks once, when my domain was automatically renewed, even though I’d cancelled it. 1&1’s billing department has limited hours, so it took almost two weeks to get a refund. Slow!
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Guarantee
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30 day money back guarantee.
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99.9% uptime guarantee.
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Terms of Service
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The Terms of Service for 1&1 Internet are online. Highlights include:
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Prices may change at any time.
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Setup fees apply to some accounts.
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Websites using excess server resources will be suspended.
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No IRC allowed.
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Spamming prohibited.
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Advantages
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Free domain with some plans.
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Ability to setup hosting plan online or by phone.
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Almost no wait time with telephone support.
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Green technology.
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Manages own data center.
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Disadvantages
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No live chat.
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Support is mediocre at best.
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MySQL databases are limited to one gigabyte in size on some plans.
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No true month-to-month plans available.
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Billing department open only during business hours.
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Disclosure: We are a professional review site that receives compensation from the
companies whose products we review only when you buy through us. We test each product
thoroughly and give high marks to only the very best. We are independently owned
and the opinions expressed in Expert Reviews are our own.